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Managed Mobility by Neura Wireless

Company phones, run for you.

Managed mobility services run a company’s phones and carrier accounts. You get one platform for your company lines and devices, and you pick who runs it: your team or ours.

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A Neura Wireless specialist sets up your access.

Who does whatManaged Mobility
NW-2847 approvedAdd 12 lines, Denver officeApproved by Dana M.

You decide

Contract renewals, after our review

Your MDM stays as it is

Orders and changesFollowing up

NW-2847 · Add 12 lines, Denver office

  1. SentMon 9:41 AM
  2. Followed upThu 9:00 AM
  3. ConfirmedNot yet

Thu 9:00 AMNo reply. Reminded, then escalated.

Also with Neura Wireless

Carrier follow-upBills and creditsInventoryHelp desk, tier 1Number portsInternational roamingOffboarding

Before you hand over the phones.

With Managed Mobility by Neura Wireless, we run your company cell phones day to day. We keep the list of lines and phones, make the changes and follow each request with the carrier until it’s done. You get tier-1 help desk by chat, or you keep your own help desk.

Will we still deal with the carrier?

Neura Wireless does the carrier work. We send each request, handle the carrier’s questions and follow up until it’s confirmed. You see where each request stands, and your team makes the decisions. You also keep your own access to the carrier portal.

Is managed mobility the same as MDM?

No. An MDM is software your IT team uses to set up and secure company phones and tablets. Managed mobility is a service. Neura Wireless works alongside your existing MDM; it doesn’t replace it.

Managed mobility, expense management or MDM: which do you need?

Do our lines stay in our name?

Yes. Your lines stay in your company’s name, and so do your carrier accounts. You grant Neura Wireless the access it needs to manage them.

Your week, without the phone chores.

With Managed Mobility, the phone chores leave IT’s week. Neura Wireless takes the orders, bills, devices and carrier calls.

Ten phone chores, scattered through the week.

Neura Wireless takes 0

  1. Mon12

    • Chase the carrier on the Denver order
    • Laptop refresh, sales
    • Which phone is line 14?

  2. Tue13

    • Call about the missing credit
    • Firewall review
    • New starter’s phone

  3. Wed14

    • Team stand-up and tickets
    • Employee can’t get roaming to work
    • Vendor call
    • Update the inventory sheet

  4. Thu15

    • Chase the upgrade order
    • New office network
    • Move a number from the old carrier

  5. Fri16

    • Dispute the roaming charge
    • Security patching
    • Renewal: which plan now?

From the first call to running, in six stages.

At each stage, Neura Wireless does the carrier work and your team makes the calls. Onboarding typically takes a week or two.

  1. 1

    First call

    We doWalk you through the Neura Wireless Portal in 30 minutes, with your questions on the table.

    You doCome with the questions your team gets asked about phones.

  2. 2

    Scope and quote

    We doScope it with you, then quote it. Pricing depends on your lines and the services you choose.

    You doPick who runs it day to day: your team or Neura Wireless.

  3. 3

    Access to your carrier accounts

    We doGet authorized access to manage your carrier accounts. They stay in your company’s name.

    You doGrant the access, and say who approves changes.

  4. 4

    Inventory into the Portal

    We doPut your lines and devices into the Portal. With Managed Mobility, we keep that inventory from then on.

    You doCheck the list and flag anything that looks wrong.

  5. 5

    Contracts reviewed with you

    We doGo through your existing carrier contracts with you, case by case, before anything changes.

    You doDecide what changes, if anything.

  6. 6

    Requests start flowing

    We doSend each request to the carrier and follow it up until it’s confirmed.

    You doApprove when you’re asked. Watch the rest in the Portal.

The part you never have to watch.

Behind every row in the Portal, Neura Wireless automation sends the request to the carrier, answers its questions, and reminds and escalates until it’s confirmed.

Your side

Approve 12 new lines for the Denver office?

Asked by Luis R. · NW-2847

Approved by Dana M.Mon 9:40 AM

The one thing that needed you.

Carrier follow-upNW-2847 · Add 12 lines, Denver office
  1. Sent to the carrierWith the order details and your approval
  2. Carrier asked for the cost centre. Answered.From the Denver office record
  3. No reply. Reminded the carrier.Follow-up 1
  4. Still no reply. Escalated.Follow-up 2
  5. Carrier confirmed. 12 lines active.Added to the inventory

Neura Wireless sent this request to the carrier and chased it until it was confirmed.

Same week. You pick what stays with you.

Neura Wireless does the carrier work either way. The choice is who runs the day to day: your team in the Portal, or Neura Wireless.

Managed Mobility by Neura Wireless: we run it day to day. We provide tier-1 help desk by chat, or you keep your own.

The jobYour team 2Neura Wireless 6
Orders and changesNot part of this jobMakes the changes
Carrier follow-upNot part of this jobFollows up until it’s confirmed
InventoryNot part of this jobKeeps it in the Portal
Bills and creditsNot part of this jobDisputes charges, chases credits
Help desk, tier 1Not part of this jobBy chat, or keep your own
MDMYour MDM, as it isWorks alongside yours
ApprovalsYou approve; you’re askedNot part of this job

Whoever runs the day to day, your MDM stays as it is and Neura Wireless works alongside it.

Phone approvals wait on an email chain. Your rules shouldn’t.

Neura Wireless runs your approval chains, HR triggers, cost centres and device policy, so every request follows them from sign-off to the carrier.

When a line request is created and the plan includes international, it needs the manager’s and finance’s approval; then Neura Wireless sends it to the carrier.

  1. Approval chains

    Any international plan gets a manager’s OK and finance’s before it goes to the carrier.

    When a line request is created and the plan includes international, it needs the manager’s and finance’s approval; then Neura Wireless sends it to the carrier.

  2. New hires and departures

    A new hire in your HR system starts the line order. A departure starts the suspend.

    When your HR system marks a new hire, a standard phone and plan are ordered for their department and Neura Wireless places the line order. A departure starts the suspend of their line.

  3. Cost centres

    Every line’s charges land on the department or cost centre that owns it.

    When the monthly bill arrives it is split by department and charged to each one; Neura Wireless checks the bill, then sends each split.

  4. Device and plan policy

    Who gets which phone and plan, by role, location or department, and when they can upgrade.

    When someone in Field Ops asks for a phone, a rugged phone and unlimited plan are allowed, with upgrades on your upgrade cycle; Neura Wireless orders what the policy allows.

Your accounts. Your call.

Neura Wireless works through authorized access. Your lines and carrier accounts stay in your company’s name.

Security details
Carrier account••7841
OwnerYour company’s nameYour lines and carrier accounts stay in your company’s name.In your name
AccessNeura Wireless · authorizedNeura Wireless gets authorized access to manage them.Access granted
ChangesNeed approval from Dana M.If it needs your OK, you’re asked. Every request shows where it stands.Your call
ContractsExisting contracts · reviewed with you, case by case, before anything changes

Questions about getting started

Short answers on what Neura Wireless needs from your team and how it’s priced.

It means handing the daily work of company phones to a provider. With Neura Wireless, that covers new lines, upgrades and number ports. It also covers roaming, offboarding and contract renewals.

Four things: the 30-minute Portal walkthrough, picking who runs it day to day, granting access to your carrier accounts (they stay in your name), and deciding on any contract changes. It typically takes a week or two. After that, you approve requests when you’re asked.

Yes. Every customer gets the Neura Wireless platform, and Neura Wireless does the carrier work either way. Your team can run the day to day on the platform, or we can run it for you.

No. Neura Wireless works with all three major carriers, so you can stay where you are. If you do want to switch, Neura Wireless compares all three major carriers and runs the move, including number transfers.

Yes. Neura Wireless manages them with authorized access, and they stay yours.

They’re reviewed with you, case by case, before anything changes.

You do. If a request needs your OK, you’re asked, and every request shows where it stands, step by step.

No. You keep the MDM you already run.

Yes. You can keep your own help desk, or use our tier-1 help desk by chat.

Yes. Neura Wireless builds custom workflows to match how your company works: approval chains, new hires and departures triggered from your HR system, cost centres and chargeback, and device and plan policies.

It depends on your lines and the services you choose. We scope it with you and quote it.

Hand over the phones. Keep the decisions.

Request access, and a Neura Wireless specialist will reach out to set up your access. Pricing depends on your lines and the services you choose; we scope it with you.

Request accessBook a call