Spreadsheet or a platform for company phones?
If you have a handful of lines on one carrier and few changes, a spreadsheet can be enough.
On this page
- Look at a platform when you’re on more than one carrier.
- Look at a platform, too, when your team doesn’t have time for the carrier work.
Neura Wireless is the platform for business wireless. It works alongside your existing mobile device management (MDM) tool; it doesn’t replace it. Company phones, bills and devices from all three major carriers are in one place. Instead of a spreadsheet and email threads, Neura Wireless does the carrier work behind every request. You approve the decisions. Every action on your requests is recorded.
| What you need to decide | Spreadsheet and email | The Neura Wireless platform |
|---|---|---|
| Who has which line | What your team types or pastes in. | Built from your carrier data, across all three major carriers. Each line is matched to the person who has it and the department that pays. Inventory |
| Who sends the request | Your team sends the request and follows up. | Neura Wireless sends it, follows up until it’s done, answers the carrier’s questions and confirms it. Carrier requests |
| Bills | Your team raises the dispute with the carrier. | Flags lines billing with no use and asks you before changing anything. Flags charges that aren’t on your plan. You dispute or accept; Neura Wireless takes the dispute to the carrier. Bills |
| Who runs it day to day | Your team. | Your team in the platform, or Neura Wireless (Managed Mobility by Neura Wireless). Managed Mobility |
Does it replace our existing tools?
Some companies also use telecom expense management software, a wider category that often takes in office phone lines and internet. Neura Wireless can work alongside that tool, too. Neura Wireless covers wireless only: company phones and lines. It doesn’t cover office phone lines or internet.
How do you know a change was done?
Carriers don’t give business customers a reference number or written confirmation for line changes. Neura Wireless keeps its own record of each request and its confirmation. Some changes still take a call to the carrier. Neura Wireless does that carrier work.
Who approved it, and when?
If a request needs your OK, you’re asked. Only owners, admins and approvers on your team can approve it. Every action on a request is recorded: who did it and when. That covers your team, Neura Wireless, the carrier and automation. Records can’t be altered, and they’re kept for 5 years.
Questions
What happens to our spreadsheet?
Neura Wireless imports your spreadsheet and builds your inventory from carrier data.
Can we still get a spreadsheet out of it?
Yes, for your request records. You can export them as a spreadsheet.
Move company phones off the spreadsheet.
Request access to the Neura Wireless platform. Neura Wireless will reach out to set up your access.