Where does that carrier request stand?
Neura Wireless sends each request to the carrier and follows up until the carrier confirms it. You approve the decisions.
A carrier request is easy to send and hard to finish. The carrier asks a question, and the email goes unanswered. For line changes, carriers don’t send a reference number or written confirmation, so someone checks the account by hand.
Start each carrier request in one place.
New lines, upgrades, number transfers and international roaming all start here. We send each one to the carrier.
You choose who approves.
You choose the approvers, and Neura Wireless sets up the chain to match. Only owners, admins and approvers can approve.
See who has to act next.
Open requests show whether they’re waiting on you or on the carrier.
A record the carrier doesn’t give you.
Carriers don’t confirm line changes in writing, so Neura Wireless keeps its own record.
- Each action on a request saved, with who and whenDone
- Carrier confirmation loggedDone
- Kept 5 years, ready to exportCurrent step
NW-2886 · Field sales
Upgrade 6 phones to iPhone 17
Requested
Approved
Sent to carrier
Carrier confirmed
Kept 5 years · Exports to a spreadsheet
Run requests in the platform yourself, or let Neura Wireless run them day to day with Managed Mobility. We do the carrier work on every request.
See Managed Mobility by Neura WirelessQuestions
Does it work if we use more than one carrier?
- Yes. Requests to all three major carriers sit in one list, and each one is followed the same way.
What if a request gets stuck?
- The carrier gets a reminder, then an escalation. You can see where it stands.
What if the carrier asks a question?
- We answer it. If it needs your OK, you’re asked.
Can anyone change a request’s record later?
- No. Once a step is recorded, it can’t be changed, even a step taken by automation.
Know when the carrier is done.
A Neura Wireless specialist will reach out to set up your access.