The phone shows up after the start date.
For a start date or a last day, Neura Wireless handles the phone and line with the carrier. It checks with you first.
Every start date and every last day changes a line and a device. The order goes in late, so the phone shows up after the start date. On a last day, the line keeps billing, and a financed phone can leave a balance due.
We check a financed line with you first.
You see the balance and your options before anything changes.
- Last day setDone
- Balance shownDone
- Checked with youCurrent step
(303) •••-0231
iPhone 17 · Financed
Last day
Balance
Checked with you
Options
You decide the line on a last day.
Cancel it or keep it. The carrier side is ours.
NW-2893
(512) •••-0242 · Galaxy S26
Replace a lost or stolen phone.
You’re asked whether to replace it. Once you say yes, we work with the carrier.
With Managed Mobility, Neura Wireless handles start dates and last days for you. Without it, your team does that in the platform, and we still do the carrier steps.
See Managed Mobility by Neura WirelessQuestions
How do we get the phone in time for a start date?
- Request the phone and line as soon as you know the date. The request carries the start date, and we send it to the carrier after any approval you’ve set.
What happens to a financed phone on a last day?
- Canceling its line makes the full remaining balance due. The phone can also move to another user, and we check with you first.
Who approves a new phone and line?
- The people you set as approvers. We build the approval chain to match.
Plan phones for start dates and last days.
A Neura Wireless specialist will reach out to set up your access.