---
title: "Requests"
canonical: https://www.neurawireless.com/platform/carrier-requests
publisher: Neura Wireless
published: 2026-10-08
modified: 2026-10-08
---

# Requests

Neura Wireless sends each company phone request to the carrier, follows up until it’s confirmed and shows where it stands. You approve the decisions.

**Where does that carrier request stand?** Neura Wireless sends each request to the carrier and follows up until the carrier confirms it. You approve the decisions.

A carrier request is easy to send and hard to finish. The carrier asks a question, and the email goes unanswered. For line changes, carriers don’t send a reference number or written confirmation, so someone checks the account by hand.

## Start each carrier request in one place.

New lines, upgrades, number transfers and international roaming all start here. We send each one to the carrier.

## You choose who approves.

You choose the approvers, and Neura Wireless sets up the chain to match. Only owners, admins and approvers can approve.

## See who has to act next.

Open requests show whether they’re waiting on you or on the carrier.

## A record the carrier doesn’t give you.

Carriers don’t confirm line changes in writing, so Neura Wireless keeps its own record.

1. Each action on a request saved, with who and when
2. Carrier confirmation logged
3. Kept 5 years, ready to export

Run requests in the platform yourself, or let Neura Wireless run them day to day with Managed Mobility. We do the carrier work on every request.

## Questions

### Does it work if we use more than one carrier?

Yes. Requests to all three major carriers sit in one list, and each one is followed the same way.

### What if a request gets stuck?

The carrier gets a reminder, then an escalation. You can see where it stands.

### What if the carrier asks a question?

We answer it. If it needs your OK, you’re asked.

### Can anyone change a request’s record later?

No. Once a step is recorded, it can’t be changed, even a step taken by automation.

## Know when the carrier is done.

A Neura Wireless specialist will reach out to set up your access.

## Related

- [The Neura Wireless platform](https://www.neurawireless.com/platform)
- [Bills & credits](https://www.neurawireless.com/platform/bills)
- [New hires and departures](https://www.neurawireless.com/platform/new-hires-and-departures)
- [Inventory](https://www.neurawireless.com/platform/inventory)
- [Managed Mobility by Neura Wireless](https://www.neurawireless.com/managed-mobility-services)

## Next step
[Request access](https://www.neurawireless.com/contact?cta_source=platform-carrier-requests)

---
Canonical: https://www.neurawireless.com/platform/carrier-requests · Publisher: Neura Wireless · Neura Wireless runs company phones, lines and carriers for US businesses, with automation doing the work.